IEEE

Call Center Customer Sentiment Analysis Using ML and NLP

Abstract: In the contemporary digital era, call centers have significantly incorporated automation through callbots, but they often lack an essential aspect of customer service: empathy. This paper ...
IEEE

URL-Based Phishing Attacks Detection Using Machine Learning

Abstract: In this paper, we tackle the challenge of real-time detection of social engineering attacks, specifically focusing on phishing Uniform Resource Locator (URL) classification. We apply machine ...
The Guardian

KPMG partner fined for using artificial intelligence to cheat in AI training test

Firm says person fined A$10,000 is one of over two dozen staff in Australia caught using AI in exams since July Business live – latest updates A partner at the consultancy KPMG has been fined for ...
The Financial Times

KPMG partner fined over using AI to pass AI test

Simply sign up to the Artificial intelligence myFT Digest -- delivered directly to your inbox. A partner at KPMG Australia has been fined A$10,000 (US$7,000) by the Big Four firm after using AI tools ...