Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.

The banking industry has been transformed radically— it is no longer only about regular transactions but the building of mutually desirable relationships, delivery of extremely customized interactions ...