Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Tech vendors looking to bounce back from the recession might consider investing a few more dollars in improving customer service. According to a survey of IT professionals, most tech companies are ...

CINCINNATI--(BUSINESS WIRE)--Fifth Third has been named to Forbes’ Best for Customer Service 2025 list. This marks the second consecutive year Fifth Third’s customer service efforts have been ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

A total of seven convenience store retailers made the new ranking, including: Buc-ee's (No. 13) QuikTrip Corp. (No. 16) Kwik ...

AUSTIN, Texas--(BUSINESS WIRE)--NinjaOne ®, a leading IT platform for endpoint management, security, and visibility, today announced it won the SC Award for Best Customer Service. The SC Awards ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

MELVILLE, N.Y., May 01, 2025 (GLOBE NEWSWIRE) -- Canon U.S.A., Inc., a leader in digital imaging solutions, was listed among the 600 companies recognized for offering the best customer service in ...